Safe Gaming Pledge

999fb's Responsible Gaming Guidelines

Gaming is for fun — not stress. 999fb believes every player can enjoy games safely, healthily, and responsibly. Our responsible gaming tools and guidelines are here to help you do exactly that.

Important Warning

Online gaming is for people aged 18 and above only. Do not treat gaming as a source of income. Always bet within your means and avoid chasing losses with bigger bets.

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means enjoying gaming as a form of entertainment — where you decide how much time and money to spend. At 999fb, we believe the best gaming experience comes when players stay fully in control.

Online gaming is growing rapidly in Bangladesh. With smartphones so widely available, you can play from anywhere — but that same accessibility can sometimes lead to excessive gaming. That's why 999fb has made responsible gaming a top priority from day one.

Responsible gaming isn't just about restraint — it's about keeping gaming a small, fun part of your life so it never affects your family, work, or financial stability.

999fb's Core Principles: We want you to finish every gaming session with a smile — win or lose.

Assess Your Gaming Behavior

Being honest about your gaming habits is the first step toward responsible play. Use the traffic light system below to see where you stand:

Green — Safe Zone
  • Play for fun, no pressure to win
  • Stay within a pre-set budget
  • You can accept a loss without much trouble
  • Gaming doesn't affect family or work
  • You can stop playing at any time
Yellow — Caution Zone
  • Occasionally going over your set budget
  • Placing more bets to chase your losses
  • Thinking about gaming too much
  • Sometimes hiding your gaming from family
  • Losing your temper when you lose a game
Red — Danger Zone — Seek Help
  • Unable to stop gaming, feeling out of control
  • Taking on debt or draining savings for gaming
  • Relationships with family and friends are suffering
  • Skipping work or studies to play
  • Feeling restless or anxious when you can't play

Self-Assessment

Answer the following questions honestly. If more than 3 answers are "Yes," please speak with our support team:

1

Have you ever spent more on gaming than you originally planned?

2

After losing, have you placed bigger bets to try to win your money back?

3

Is gaming affecting your sleep, eating habits, or daily routine?

4

Are you hiding your gaming from family or friends?

5

Have you ever borrowed money or taken funds from others to fund gaming?

6

Have you tried to stop gaming but failed, or kept relapsing?

7

Do you feel irritable, anxious, or low when you can't play?

8

Have you ever skipped work, studies, or family responsibilities to play?

More than 3 "Yes" answers? There's nothing to be ashamed of — seeking help is a sign of strength. Reach out to our support team at [email protected]

999fb's Responsible Gaming Tools

999fb offers several dedicated tools to help you play in a controlled way. These tools can be activated through your account settings or by contacting our support team:

Tool Name How It Works Effective Period
Deposit Limit Set a maximum deposit limit — daily, weekly, or monthly Activated Immediately
Loss Limit Set a maximum amount you're willing to lose within a given period Effective immediately
Session Time Limit Set a limit on how long you play in one session Applies to every login
Cooldown Break Temporarily close your account for 24 hours to 30 days Within 1 hour of your request
Self-Exclusion Permanently close your account — from 6 months onwards Effective Immediately
Reality Check Pop-up notifications at set intervals — reminding you how long you've been playing Active during session
To activate a tool: Go to your account settings or email [email protected]. Decreasing your limit takes effect immediately, while increasing it requires a 24-hour waiting period.

How to Set a Budget and Limits

The most effective approach to responsible gaming is setting clear limits in advance. Follow the steps below:

  • 1
    Set a Monthly Gaming Budget

    Subtract all essential expenses from your monthly income. Allocate a maximum of 5–10% of what remains for gaming. Losing that amount should not affect your daily life.

  • 2
    Split Your Limits by Day and Week

    Break your monthly budget down by week and day. For example, a monthly budget of BDT 1000 works out to roughly BDT 33 per day — stick to that limit.

  • 3
    Set a Time Limit

    Decide in advance how long you'll play each day. Always protect time for family, work, and rest. We recommend playing no more than 1-2 hours at a time.

  • 4
    Set a Deposit Limit

    Set a deposit limit on your 999fb account that matches your personal budget. It's the most reliable way to keep yourself in control.

  • 5
    Set Your Loss Limit

    Decide in advance how much you're willing to lose before you stop playing for the day. Chasing losses almost always leads to even bigger ones.

  • 6
    Assess Yourself Regularly

    Review your gaming history once a week. Looking at how much you've spent and how long you've played will help you see whether you're staying within your limits.

Self-Exclusion — When You Need a Break

Sometimes the bravest decision is to step away. If you feel gaming is getting out of control, use 999fb's self-exclusion feature:

  • Short-term cooldown: Account temporarily closed for 24 hours to 7 days.
  • Long-Term Break: Account suspended for 1 to 6 months.
  • Permanent closure: Permanently deactivating your account — this action cannot be reversed.

During self-exclusion, you will not receive any promotional emails, and any attempt to open a new account will be blocked. Choosing this is not a sign of weakness — it's a sign of self-respect.

How to Apply: Email [email protected] with the subject line "Self-Exclusion Request". We will close your account and send a confirmation within 1 hour.

999fb's Safety Commitment

Age Verification

Every user's age is verified through the KYC process at registration. No one under 18 is allowed to open an account — no exceptions.

Automatic Limit Alerts

You'll receive an automatic notification when you reach 80% of your set limit — giving you time to make a conscious decision.

24/7 Support Team

Our support team is here for you any time, day or night. Don't hesitate to reach out if you're concerned about gaming problems or addiction.

Reality Check Reminder

Extended gaming sessions trigger pop-up reminders. These remind you how long you've been playing and give you a chance to take a break.

Addiction Detection System

When our system detects unusual gaming patterns, it automatically sends an alert and may flag the account for review.

Transparent Gaming History

Your account shows your complete gaming history — how much you've spent, how much you've won, and how long you've played. Transparency is the foundation of awareness.

10 Tips for Healthy Gaming Habits

Follow these simple habits to keep gaming fun and sustainable on 999fb:

  • Play with an Entertainment Mindset: Don't think of gaming as a way to earn money — it's for entertainment only.
  • Don't play when you're tired or in a bad mood: Your ability to make sound decisions is reduced in this state.
  • Don't Play Under the Influence: Play with a clear head and make the right decisions.
  • Take Regular Breaks: Take at least a 10-minute break every hour.
  • Stop after a loss: "Just one more game and I'll win" — resist that thought.
  • Don't Play with Bill Money or Savings: Only play with money from your discretionary entertainment budget.
  • Spend Time with Family: Gaming can never be a substitute for family time.
  • Keep up other hobbies: Don't let gaming be your only hobby — read, exercise, spend time with friends.
  • Control the urge after a win: The smartest move is to stop after a big win.
  • There's No Shame in Asking for Help: If you're struggling, talk to us or a professional.

Protection for Minors

999fb does not allow anyone under 18 to play — we enforce this rule strictly. As a parent or guardian, you can also take the following steps:

  • Use parental control software on your computer or phone.
  • Do not share your 999fb login credentials with anyone else in your household.
  • Keep devices out of children's reach or use a password lock.
  • Set up parental filters on your browser for gaming sites.
  • If you suspect a minor is using an account, report it to [email protected] immediately.
Our Commitment: If we receive a report of an underage user, we immediately investigate the account and suspend it if necessary.

FAQ

Yes. When you apply for self-exclusion, any balance remaining in your account is kept safe. You can withdraw it before the account is closed, or our support team will guide you through the process.

Yes, but increasing your limit requires a 24-hour cooldown period. This is intentional — to prevent decisions made in the heat of the moment. Reducing your limit, however, takes effect immediately.

Start by reaching out to the 999fb support team — we'll point you in the right direction. You can also contact mental health service providers in Bangladesh. Seeking professional help is the most effective solution.

Take family concerns seriously. If a loved one feels your gaming is out of control and is asking for help, contact [email protected]. We will review the situation and take appropriate action.

When the Reality Check is active, a pop-up will appear at your chosen interval (30 minutes, 1 hour, or 2 hours) showing how long you've been playing and your total deposits and withdrawals. You can then choose to continue or take a break.
Safe Gaming Platform

Play Responsibly, Enjoy the Fun

Every game session on 999fb is safe and in control. Our tools and support team are always here for you. Register today and be part of responsible gaming.

বাংলা